Politique de confidentialité

Privacy Policy

Last updated: April 26, 2026

Petstrology is operated by HDG STUDIO LLC. Throughout this Privacy Policy, “we,” “us,” and “our” refer to HDG STUDIO LLC operating the Petstrology brand.

We operate this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated online shopping experience. Petstrology is powered by Shopify, which enables us to provide our online store and services.

This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you visit our website, use our services, make a purchase, upload photos or customization details, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using or accessing our website and services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person.

Depending on how you interact with our website and services, we may collect or process the following categories of personal information:

- Contact details, including your name, billing address, shipping address, phone number, and email address.
- Order and transaction information, including products viewed, added to cart, purchased, returned, exchanged, cancelled, or previously ordered.
- Payment-related information, including payment method, payment confirmation, transaction details, billing details, and other payment information. Payment card information is processed securely by our payment providers and Shopify.
- Account information, including username, password, account preferences, saved addresses, and customer account settings, if you create an account.
- Customization information, including uploaded photos, pet images, design preferences, personalization notes, product instructions, and other details submitted by you to help us create your custom product.
- Communications with us, including information you provide when contacting customer support, asking questions, submitting claims, or requesting help with an order.
- Device and technical information, including IP address, browser type, device type, operating system, network information, cookies, and similar tracking technologies.
- Usage information, including how you interact with our website, pages viewed, items clicked, time spent on the website, and other browsing activity.

Personal Information Sources

We may collect personal information from the following sources:

- Directly from you, including when you place an order, upload photos, create an account, contact us, subscribe to marketing, or otherwise provide information through our website.
- Automatically through the website, including through cookies, analytics tools, and similar technologies.
- From Shopify and service providers, including payment processors, fulfillment partners, shipping providers, analytics providers, fraud-prevention services, and customer support tools.
- From business and marketing partners, where permitted by applicable law.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing and Fulfilling Our Services

We use your personal information to provide our services, process orders, confirm payments, arrange shipping, provide tracking information, manage returns or refunds, and communicate with you about your purchase.

For custom products, we use customer-submitted photos, pet images, and customization details only to design, produce, review, and fulfill the personalized product ordered by the customer.

Customer Support

We use your information to respond to customer service requests, answer questions, resolve order issues, review refund or replacement requests, and provide support related to your purchase.

Order Customization and Product Creation

Because our products are personalized, we may use uploaded photos, pet images, and design instructions to create your custom brick-style figure or related customized product.

These materials may be shared only with service providers or fulfillment partners when necessary to produce and deliver your order.

Marketing and Advertising

We may use your personal information to send marketing emails, promotional offers, product updates, and advertising communications, where permitted by law.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in our emails.

We may also use cookies and similar technologies to show relevant ads or measure advertising performance.

Security and Fraud Prevention

We use personal information to detect, prevent, and investigate fraud, unauthorized transactions, security incidents, illegal activity, or misuse of our website and services.

Legal and Compliance Purposes

We may use your personal information to comply with applicable laws, respond to lawful requests, enforce our terms and policies, resolve disputes, and protect our rights, customers, business, and services.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

- Shopify, which hosts and powers our online store.
- Payment processors, to securely process payments and prevent fraud.
- Fulfillment and production partners, when necessary to create and ship custom products.
- Shipping and delivery providers, to deliver your order and provide tracking information.
- Customer support providers, to help us respond to your inquiries.
- Marketing and analytics providers, to help us understand website performance and improve our services.
- Professional advisors, including accountants, legal advisors, or business service providers.
- Government authorities or law enforcement, when required by law or valid legal process.
- Business transfer parties, if we are involved in a merger, acquisition, financing, sale of assets, restructuring, or similar transaction.

We do not sell your uploaded photos or customization materials.

Uploaded Photos and Customization Materials

When you upload photos, pet images, or customization details, you confirm that you have the legal right or permission to use and submit those materials.

We use uploaded materials only for purposes related to your order, including design, production, quality review, customer support, and fulfillment.

We may reject, cancel, or request replacement photos if submitted materials are unclear, inappropriate, infringe another person’s rights, or cannot reasonably be used to create the custom product.

We retain uploaded photos and customization information only for as long as reasonably necessary to fulfill your order, provide customer support, resolve disputes, comply with legal obligations, and maintain business records.

Relationship with Shopify

Our store is powered by Shopify. Shopify collects and processes personal information about your access to and use of our store in order to provide and improve its services.

Information you submit through our website may be transmitted to and processed by Shopify and other service providers, which may be located in countries other than where you live.

To learn more about how Shopify processes personal information, you can visit Shopify’s Consumer Privacy Policy at:

https://privacy.shopify.com

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, analyze traffic, improve user experience, support checkout functionality, prevent fraud, and deliver relevant advertising.

You may be able to manage cookie settings through your browser. Blocking certain cookies may affect website functionality, including cart and checkout features.

Third-Party Websites and Links

Our website may contain links to third-party websites, apps, platforms, or services. We are not responsible for the privacy practices, security, content, or policies of third-party websites.

If you access a third-party website through our store, you should review that third party’s privacy policy and terms before providing personal information.

Children’s Privacy

Our services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us at support@petstrology.store, and we will take appropriate steps to delete the information where required by law.

Security and Retention of Your Information

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, provide customer support, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

- The right to request access to the personal information we hold about you.
- The right to request correction of inaccurate personal information.
- The right to request deletion of personal information.
- The right to request a copy of your personal information.
- The right to opt out of certain marketing communications.
- The right to object to or restrict certain processing of your personal information.
- The right to opt out of sale, sharing, or targeted advertising where applicable by law.

These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before processing your request.

To exercise your rights, contact us at:

support@petstrology.store

Marketing Communications

If you subscribe to marketing emails, we may send you promotional messages, product updates, discounts, or special offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

Even if you unsubscribe from marketing emails, we may still send non-promotional emails related to your orders, account, transactions, customer service requests, or legal notices.

International Transfers

We may transfer, store, and process your personal information outside the country where you live.

If we transfer personal information from the European Economic Area, United Kingdom, or other regions with data transfer restrictions, we will rely on appropriate legal safeguards where required by applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us first at:

support@petstrology.store

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or operational needs.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. Continued use of our website after changes are posted means you acknowledge the updated policy.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, you may contact us at:

Petstrology / HDG STUDIO LLC
Trade name: Petstrology
Email: support@petstrology.store
Website: petstrology.store
Customer support: Please contact us by email or through our Contact page.
Business address: Available upon lawful or regulatory request.

We aim to respond to privacy-related requests within a reasonable timeframe and in accordance with applicable law.