Terms of service

Terms of Service

Last updated: April 26, 2026

Overview

Welcome to Petstrology.

Petstrology is operated by HDG STUDIO LLC. Throughout these Terms of Service, “we,” “us,” and “our” refer to HDG STUDIO LLC operating the Petstrology brand.

Petstrology operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated online shopping experience. Our store is powered by Shopify, which enables us to provide our online store and related services.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you visit our website, place an order, upload photos or customization details, or use any of our services.

By visiting, browsing, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website.

If you do not agree to these Terms, you should not access or use our website or services.

Section 1 — Eligibility and Account Use

By using our website or placing an order, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian to use our services.

You may be asked to provide information such as your name, email address, billing address, shipping address, phone number, payment details, and customization information. You agree that all information you provide is accurate, complete, and current.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You may not transfer, sell, assign, or misuse your account.

Section 2 — Our Products

Petstrology sells personalized custom brick-style figures, pet-themed keepsakes, custom collectibles, and related novelty gift products.

Our products are designed based on customer-submitted photos, pet images, customization details, and order instructions.

Because our products are custom-made, the final item may vary slightly from website images, previews, mockups, or customer expectations. Product colors, size appearance, details, and proportions may also vary due to screen settings, lighting, production process, material differences, or the handmade/custom nature of the product.

Our custom products are stylized collectibles and are not intended to be exact photographic replicas.

We make reasonable efforts to display product images, descriptions, prices, and details accurately, but we do not guarantee that all product images, colors, descriptions, or other content will be completely accurate, current, or error-free.

We reserve the right to update, modify, discontinue, or limit any product at any time.

Section 3 — Customization and Photo Uploads

When you upload photos, pet images, names, notes, or other customization details, you confirm that:

- You have the legal right or permission to upload and use those materials.
- The uploaded content does not infringe any third-party rights, including copyright, trademark, privacy, publicity, or intellectual property rights.
- The uploaded content is not illegal, offensive, abusive, harmful, hateful, obscene, or misleading.
- The information you submit is accurate and suitable for creating the custom product.

We may reject, cancel, or request replacement materials if uploaded photos or customization details are unclear, low-quality, inappropriate, unlawful, or unsuitable for production.

We use uploaded photos and customization details only as necessary to design, produce, review, fulfill, and support your custom order, as explained in our Privacy Policy.

Section 4 — Orders

When you place an order, you are making an offer to purchase a product from us.

We reserve the right to accept, decline, cancel, or limit any order for any reason, including suspected fraud, payment issues, incorrect pricing, stock or production limitations, shipping restrictions, policy violations, or errors in product information.

Your order is accepted when we confirm it by email or begin processing the order.

Please review your order carefully before submitting it. You are responsible for providing accurate shipping information, contact details, product selections, photos, and customization instructions.

If we need additional information to complete your custom order, we may contact you by email. Delays in your response may delay production or delivery.

Section 5 — Payments, Prices, and Billing

Prices are shown on our website and may change at any time without notice.

The price charged for your order will be the price shown at checkout at the time your order is placed, excluding any taxes, shipping fees, customs charges, or other fees unless stated otherwise.

You agree to provide accurate, complete, and current payment and billing information.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that you authorize us or our payment providers to charge the total amount shown at checkout.

We may use third-party payment processors to securely process payments. We do not store full payment card details on our own servers.

Section 6 — Promotions and Discounts

We may offer discounts, promotional codes, limited-time offers, free shipping offers, or other promotions.

Promotions are subject to the terms displayed on our website or at checkout. Promotions may be changed, suspended, or ended at any time.

Unless stated otherwise:

- Promotions cannot be combined.
- Promotional discounts do not apply retroactively to past orders.
- Free shipping offers apply only to eligible orders and destinations.
- Sale or discounted custom products follow the same custom product refund rules described in our Refund Policy.

Section 7 — Shipping and Delivery

Shipping times, production times, delivery estimates, and related details are explained in our Shipping Policy.

Because our products are custom-made, orders may require production time before shipping.

Delivery times are estimates and may vary depending on destination, carrier delays, customs processing, holidays, weather, incorrect address information, or events outside our control.

Customers are responsible for providing a correct and complete shipping address. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

If a package is delayed, lost, damaged, or marked delivered but not received, please contact us at:

support@petstrology.store

We will review the tracking information and assist according to our Shipping Policy and Refund Policy.

Section 8 — Cancellations and Order Changes

Because our products are personalized and may enter production shortly after purchase, cancellation and change requests are time-sensitive.

Customers may request cancellation or order changes within 24 hours after placing the order.

After 24 hours, or once production has started, we may not be able to cancel, edit, or refund the order.

Order changes may include photo changes, customization details, shipping address changes, product changes, or quantity changes.

To request a cancellation or change, contact us as soon as possible at:

support@petstrology.store

We cannot guarantee changes after production has started or after the order has shipped.

Section 9 — Returns, Refunds, and Replacements

Returns, refunds, replacements, and issue resolution are governed by our Refund Policy.

Because our products are custom-made and personalized, we generally do not accept returns or refunds for:

- Change of mind
- Buyer’s remorse
- Customer ordering the wrong item or quantity
- Customer submitting unclear, incorrect, or low-quality photos
- Minor differences between the final product and customer expectations
- Normal custom production variations
- Personalized items produced according to the customer’s order details

If an item arrives damaged, defective, incorrect, or missing parts, contact us within 30 days of delivery at:

support@petstrology.store

We may request photos, videos, order details, or packaging images to evaluate the issue.

Eligible resolutions may include replacement parts, replacement item, remake, partial refund, or full refund depending on the situation.

Section 10 — Customer Responsibilities

You agree not to use our website or services for unlawful, abusive, fraudulent, harmful, or unauthorized purposes.

You agree not to:

- Provide false or misleading information.
- Upload content that violates another person’s rights.
- Attempt to interfere with website security or checkout systems.
- Use automated scraping, bots, or unauthorized data collection tools.
- Resell products in a misleading or unauthorized way.
- Abuse promotions, refunds, chargebacks, or customer support systems.
- Violate any applicable law or regulation.

We reserve the right to cancel orders, refuse service, suspend access, or take appropriate action if we believe these Terms have been violated.

Section 11 — Intellectual Property

All website content, including text, graphics, logos, icons, images, product photos, videos, designs, layouts, branding, and other materials, is owned by or licensed to Petstrology, HDG STUDIO LLC, Shopify, or their respective owners.

You may use our website for personal, non-commercial shopping purposes only.

You may not copy, reproduce, modify, distribute, sell, exploit, publish, or use our website content, branding, product images, or materials without our prior written permission.

The names “Petstrology” and “HDG STUDIO LLC,” along with related branding, designs, and content, may not be used without authorization.

Section 12 — Feedback, Reviews, and User Content

If you submit reviews, feedback, comments, photos, testimonials, ideas, or other content to us, you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, display, publish, modify, and distribute that content for business, marketing, customer support, product improvement, and promotional purposes, where permitted by law.

You confirm that your submitted content is accurate, lawful, and does not violate any third-party rights.

We may remove, edit, or decline to publish content that we consider unlawful, misleading, offensive, abusive, or inappropriate.

Section 13 — Third-Party Services and Links

Our website may include links, tools, apps, payment services, shipping services, or other features provided by third parties, including Shopify and other service providers.

We are not responsible for the content, policies, security, accuracy, or practices of third-party websites or services.

If you use a third-party service, you should review that third party’s terms and policies.

Section 14 — Relationship with Shopify

Our store is powered by Shopify, which enables us to provide the online store and related services.

However, any sales and purchases made through our store are made directly with HDG STUDIO LLC operating the Petstrology brand.

By using our website, you acknowledge that Shopify is not responsible for any aspect of the sale between you and Petstrology, including any injury, damage, loss, claim, return, refund, product issue, or dispute related to products purchased from us.

Section 15 — Privacy

Your use of our website and services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect your personal information, including order information, contact details, payment-related information, and uploaded photos or customization details.

You can contact us about privacy questions at:

support@petstrology.store

Section 16 — Errors, Inaccuracies, and Omissions

Occasionally, our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, availability, or other information.

We reserve the right to correct errors, update information, cancel orders, or change details at any time, including after an order has been submitted, where permitted by law.

If your order is affected by a pricing or product information error, we may contact you to offer cancellation, correction, or another appropriate resolution.

Section 17 — Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we do not guarantee that our website will be uninterrupted, secure, error-free, or free from viruses or harmful components.

Except as expressly stated in our policies, we do not provide warranties that products will meet every individual expectation, especially where products are custom-made based on customer-submitted photos and personalization details.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

Section 18 — Limitation of Liability

To the fullest extent permitted by law, HDG STUDIO LLC, Petstrology, and our owners, employees, contractors, service providers, partners, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost revenue, loss of data, or replacement costs arising from your use of our website, services, or products.

Our total liability for any claim related to a product or order will not exceed the amount paid by you for that specific order, unless applicable law requires otherwise.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Section 19 — Indemnification

You agree to indemnify, defend, and hold harmless HDG STUDIO LLC, Petstrology, Shopify, and our affiliates, employees, contractors, service providers, and partners from any claims, damages, losses, liabilities, costs, or expenses arising from:

- Your breach of these Terms.
- Your violation of applicable law.
- Your misuse of our website or services.
- Your uploaded photos, customization materials, or user content.
- Your violation of another person’s rights.

Section 20 — Termination

We may suspend or terminate your access to our website or services at any time if we believe you violated these Terms, used our services unlawfully, engaged in fraud, abused our policies, or harmed our business, customers, or service providers.

Termination does not affect any obligations or liabilities that arose before termination.

Section 21 — Governing Law

These Terms of Service and any separate agreements related to our services are governed by the laws of the jurisdiction where HDG STUDIO LLC is registered, unless applicable consumer protection laws require otherwise.

Section 22 — Changes to These Terms

We may update, change, or replace any part of these Terms of Service by posting updates on our website.

The “Last updated” date at the top of this page will indicate when the Terms were last revised.

Your continued use of our website after changes are posted means you accept the updated Terms.

Section 23 — Contact Information

Questions about these Terms of Service should be sent to:

Petstrology / HDG STUDIO LLC
Trade name: Petstrology
Email: support@petstrology.store
Website: petstrology.store
Customer support: Please contact us by email or through our Contact page.
Response time: We aim to respond within 24–48 business hours.
Phone: Not available. Please contact us by email.
Business address: Available upon lawful or regulatory request.
Business registration: HDG STUDIO LLC